October 20, 2017
During our 12 years, we have seen the ebbs and flows of the industry and at times we have seen dramatic increases in volume initiate overnight. However, the demand we have seen over the past 6 weeks towers over every other increase exponentially.
Because of this increase, we have had to make adjustments. We have added many new employees and have shifts running Monday - Saturday from 7:30 am to as late as 11:00 pm. We have added a second overflow warehouse and are looking to add a third, with our management team working up to 18 hours a day. Despite this, we are anticipating lead times of 4-6 weeks.
We understand the sense of urgency for these products during uncertain times. With all of the natural disasters and events taking place, we know your customers are concerned and receiving these products will bring comfort, and in some situations save lives.
In order to send out orders without increased delays beyond what we are experiencing, we have to make adjustments to our product line. Please see below:
*Purification tablets have been reserved for disaster relief and have been unavailable this week. We have included a letter in each order notifying the end customer that the purification tablets are unavailable. We offered the option of shipping the tablets when they become available or donating the tablets on their behalf. If your customer contacts you within 30-days to have the purification tablets sent to them, please notify us and we will send them out. Otherwise, we will donate the tablets and include in the shipment a donation of our own. We expect to provide tens of thousands with clean drinking water (expected time: <1 week).
*Our custom backpacks and wheel bags are currently being manufactured. The backpacks we use in the meantime will be different than those in our pictures. They are great quality bags and are all red rather than our standard two-tone bags. We are working with a photographer to provide images of the temporary bag (expected time: 6-8 weeks).
*We will be replacing the wheel bags with a duffle bag. If you want us to hold these orders, please let us know (expected time: 6-8 weeks).
*We will not be offering the dry bags as an option (expected time: 4-6 weeks).